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Say 'No' to cold calling on business energy

Unfortunately business electricity and gas customers in the UK are bombarded with unsolicited cold calls on a daily basis.


This unscrupulous approach does not offer the business energy customer an impartial view on the market and the price offered is more often 20-30% above the current retail price for electricity or gas.


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At Energy Advice Line we strongly advise customers to not accept this offer and follow the below steps to ensure that they are not locked into an uncompetitive contract:


  1. Speak to a price comparison service that has a large panel of suppliers - check that they are not just working for one specific supplier with a view to making as much commission as possible.

  2. Say No to Cold Calling - Do not accept an energy deal from someone who calls you out of the blue. The price is usually 20%-30% above of the current retail price.

  3. Verify who you are talking to - ring the company back and ask to speak to your account manager to ensure they are being truthful about the company they represent.

  4. Price transparency - go with a price comparison service who is prepared to put the energy tariffs they offer on their website so you can be sure you are making the right choice.

  5. Commission transparency - if you want to know how much commission the agency is earning from the switch just ask them - a reputable service will tell you. If they will not tell you, be suspicious

  6. Pressure selling - a professional impartial and transparent service will not exert any pressure on you to enter into a contract, and will give you the information and time you need to ensure you are making the right choice.


Stop the Cold Callers with the Telephone Preference Service

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.


Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities - a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on the TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.


The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved.


Please note that a TPS registration only prevents marketing calls, organisations will still be able to call you for the purpose of genuine market research.


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Say No To Cold Calling

Unfortunately, business energy customers in the UK are bombarded with cold calls on a daily basis. Prices offered are usually more than 20% - 30% above the current retail prices for electricity and gas.


At Energy Advice Line we strongly advise customers not to accept these offers. Join our campaign here, and spread the word to say 'no' to cold calling on business energy.