26 September 2013
An unsolicited cold caller has deliberately tricked a Business Electricity customer into a contract by claiming that they were calling from their current supplier, according to Energy Advice Line.
The customer was literally bombarded by calls from this cold caller and quoted to Energy Advice Line that she "could not get anything done in between calls" as the frequency was so high. The customer admitted that she was "badgered into submission" and eventually agreed to sign up.
Unfortunately, this is where the real issues started for this particular customer as when she contacted the supplier in response to a significant increase on her businesses bills she was told that she had been miss-sold the contract by the agency and the liability did not rest with them as the supplier.
The customer was tricked...
The customer was not just tricked into the contract but then found out that the bills had increased as a result. This is unfortunately the big problem with unsolicited cold calling as the customer is literally forced into contracts with high pressure sales techniques with no proof that the caller has checked the market to offer the best price possible. The sheer number of calls that the cold callers make is staggering but is purely designed to wear down the unsuspecting customer into agreeing a contract that is usually very heavily commission weighted.
This unsolicited and pressurising approach simply has to stop as this particular customer was then subjected to months of wrangling with the electricity supplier and agency negotiating a release from the contract in order to safeguard her business.
If you are called out of the blue do not agree to anything over the phone...
If you, as a small or medium sized business, are called out of the blue by an agency or supplier stating that they can save you money, please do not agree to anything over the phone but just obtain their best price, go online and compare the market using a reputable price comparison service, such as Energy Advice Line. Get a copy of your latest bill, enter the details and compare the rate that you have been offered with prices available online from the business electricity price comparison service.
At the Energy Advice Line we actively campaign against this unsolicited approach from suppliers and rogue agencies that call businesses out of the blue and try and pressurise them into agreeing to a contract that is usually significantly above the current retail price for energy.
Say no to cold callers...
We call on all businesses to say no to cold callers and to compare the market using a reputable online business electricity comparison service.