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Improving the customer experience with business electricity


With an increased level of competition in every marketplace, businesses have to be on their toes and always looking for additional ways to improve their competitive edge - Saving money on necessary and essential overheads is one of the most effective methods to maintain a good cost base and stay ahead.


As one of the UK's leading business energy price comparison and switching services, the Energy Advice Line know that help and advice is crucial, especially in cases where customers have never transferred their business energy or telecoms provider before. Efficient and effective communication is a key element to achieving a good level of customer service and the Energy Advice Line has implemented an additional communication channel - website 'Live Chat'.


Live Chat is available from Monday to Friday 9am - 5.30pm for new and existing customers. Through the web interface, customers can chat directly with an Energy Advice Line adviser who can help them with their quest to find a cheaper business electricity, business gas or business telecoms provider.


Julian Morgan, MD at the Energy Advice Line comments: "Sometimes even picking up the phone can impact on people's time, this way the busy executive or financial director can engage in chat whilst continuing their work, and it doesn't cost them anything extra, mind you calls to Energy Advice Line are free through our 0800 service anyway!"


He continues "This offers our customers an additional channel of communication and one where we can take someone through the whole quotation and transfer process online."


Although only recently implemented, customers are finding this online 'Live Chat' is the perfect way to compare energy prices with a helpful Energy Advice Line adviser on hand to help them all the way.


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Say No To Cold Calling

Unfortunately, business energy customers in the UK are bombarded with cold calls on a daily basis. Prices offered are usually more than 20% - 30% above the current retail prices for electricity and gas.


At Energy Advice Line we strongly advise customers not to accept these offers. Join our campaign here, and spread the word to say 'no' to cold calling on business energy.